1. Terms & Conditions

Terms & Conditions Last Updated: May, 01 2026 Welcome to Cognivance Automation Corp (“Company,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of our website, services, consultations, proposals, invoices, and project-related communications. By using our website, requesting a consultation, accepting a proposal, paying an invoice, or engaging with our services, you agree to these Terms & Conditions. 1. Company Services Cognivance Automation Corp provides professional business consulting, digital growth, workflow automation, CRM setup, marketing operations, technology-assisted implementation, platform integration, and business process improvement services. Our services may include, but are not limited to: Business consulting and requirements assessment Digital marketing strategy and growth planning CRM setup and lead management systems Workflow and process automation Customer follow-up automation Website, funnel, and lead capture systems Platform integrations Reporting dashboards and operational tools Technology-assisted implementation Custom software or automation support when required The exact scope of each service is defined separately in a proposal, invoice, statement of work, agreement, or written project confirmation. 2. Consultations and Project Discovery Initial consultations, discovery sessions, audits, assessments, business reviews, marketing reviews, workflow analysis, CRM planning, automation planning, and project strategy services may be billed separately. These services are intended to understand the client’s business needs, operational requirements, marketing goals, workflows, systems, risks, and potential project scope. Payment for discovery, consulting, analysis, or planning does not automatically include full implementation, campaign management, software development, deployment, maintenance, or ownership transfer unless specifically stated in writing. 3. Proposals and Estimates Any proposal, quote, estimate, timeline, or project description provided by Cognivance Automation Corp is based on the information available at the time it is prepared. Project costs, timelines, and deliverables may change if: The client changes the requested scope New technical requirements are discovered Third-party platforms impose limitations External vendors, APIs, or systems delay access or approval Additional features or revisions are requested Required client information is delayed or incomplete No proposal is binding until accepted in writing and, when applicable, the required payment has been received. 4. Client Responsibilities Clients are responsible for providing accurate, complete, and timely information needed to perform the requested services. This may include, but is not limited to: Business requirements Access credentials Platform documentation Brand assets Content System permissions Feedback and approvals Legal or compliance requirements specific to the client’s industry Cognivance Automation Corp is not responsible for delays caused by missing information, delayed approvals, incomplete access, or client-side changes. 5. Third-Party Services Some projects may require the use of third-party services, including but not limited to hosting providers, payment processors, APIs, CRM systems, automation platforms, AI tools, analytics tools, cloud services, and software vendors. The client understands that third-party platforms are controlled by their respective providers. Cognivance Automation Corp is not responsible for outages, policy changes, approval delays, service interruptions, pricing changes, limitations, rejected accounts, or technical restrictions caused by third-party providers. 6. Payments Payments must be made according to the invoice, proposal, payment link, or written agreement provided to the client. Accepted payment methods may include credit card, debit card, ACH, wire transfer, Zelle, or other approved payment methods.

Invoices may be issued for consulting fees, discovery services, setup fees, milestone payments, monthly retainers, implementation services, support services, or other approved service charges. Unless otherwise stated in writing, work may not begin until the required initial payment, deposit, milestone payment, or consulting fee has been received. 7. Late Payments If payment is not received by the due date, Cognivance Automation Corp may pause work, delay delivery, withhold access, suspend support, or stop providing services until the outstanding balance is paid. Late payments may also affect project timelines and delivery schedules. 8. Intellectual Property Unless otherwise stated in writing, Cognivance Automation Corp retains ownership of its internal methods, frameworks, templates, processes, concepts, reusable code, development practices, automation structures, documentation formats, and proprietary knowledge. Upon full payment, the client may receive usage rights or ownership rights to the specific deliverables defined in the project agreement, proposal, or invoice. Ownership transfer does not include third-party software, licensed tools, stock assets, external APIs, open-source components, or proprietary internal systems unless specifically stated in writing. 9. Confidentiality Both parties agree to keep confidential information private and not disclose sensitive business, technical, financial, operational, or client information without authorization, except when required by law or necessary to complete the project. 10. No Guarantee of Specific Business Results Cognivance Automation Corp provides professional business consulting, digital growth, workflow automation, CRM, technology-assisted implementation, and process improvement services intended to improve systems, workflows, automation, marketing operations, and business operations. However, we do not guarantee specific financial outcomes, revenue increases, customer acquisition results, platform approvals, third-party acceptance, operational savings, or business performance unless explicitly stated in a signed written agreement. 11. Website Use You agree not to misuse our website, attempt unauthorized access, interfere with security features, copy our content without permission, upload malicious code, or use our website for unlawful purposes. 12. Limitation of Liability To the maximum extent permitted by law, Cognivance Automation Corp shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, business interruption, or loss of opportunity. Our total liability for any claim related to services shall not exceed the amount paid by the client for the specific service giving rise to the claim. 13. Changes to These Terms We may update these Terms & Conditions at any time. Updates will be posted on this website with the revised “Last Updated” date. 14. Contact For questions about these Terms & Conditions, contact us at: Cognivance Automation Corp Email: contact@cognivanceautomation.com

2. Privacy Policy

Privacy Policy Last Updated: May, 01 2026 Cognivance Automation Corp (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a consultation, submit a form, or engage with our services. 1. Information We Collect We may collect information you voluntarily provide, including: Name Company name Email address Phone number Project details Business requirements Consultation requests Billing information Communication history Files or documents you choose to share with us We may also collect basic technical information automatically, such as browser type, device type, IP address, pages visited, and website activity data. 2. How We Use Your Information We use your information to: Respond to inquiries Schedule consultations Prepare proposals Provide services Process payments Manage client relationships Improve our website and services Communicate project updates Maintain business records Comply with legal and financial obligations
3. Project and Business Information When clients share operational, technical, financial, or business information with us, we use that information only for the purpose of evaluating, planning, developing, or supporting the requested services. We treat client project information as confidential and do not sell client business information to third parties. 4. Payment Information Payments may be processed through third-party payment processors, banking systems, or invoicing platforms. Cognivance Automation Corp does not control the privacy practices of those third-party payment providers. Clients should review the privacy policies of the applicable payment provider before submitting payment information. 5. Third-Party Tools We may use third-party tools for scheduling, analytics, CRM, hosting, payment processing, communications, automation, cloud services, or project management. These third-party providers may process limited information as necessary to provide their services. 6. Cookies and Tracking Our website may use cookies or similar technologies to improve website functionality, analyze traffic, understand visitor behavior, and improve user experience. You may disable cookies in your browser settings, but some website features may not function properly. 7. How We Protect Information We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure. However, no online system, website, email communication, or electronic storage method can be guaranteed to be 100% secure. 8. Information Sharing We may share information only when necessary to: Provide services Process payments Work with trusted vendors Comply with legal obligations Protect our rights Prevent fraud or misuse Complete a requested project We do not sell personal information. 9. Data Retention We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support ongoing client relationships. 10. Your Rights Depending on your location, you may have the right to request access, correction, deletion, or limitation of certain personal information. To submit a privacy request, contact us at: contact@cognivanceautomation.com 11. Links to Other Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, policies, or security of external websites. 12. Updates to This Privacy Policy We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. 13. Contact For privacy-related questions, contact us at: Cognivance Automation Corp Email: contact@cognivanceautomation.com

3. Refund Policy

Refund Policy Last Updated: May, 01 2026 This Refund Policy explains how payments, deposits, consulting fees, project discovery fees, milestone payments, and service-related charges are handled by Cognivance Automation Corp. By submitting payment, accepting an invoice, approving a proposal, or engaging our services, you agree to this Refund Policy. 1. Professional Service Payments Cognivance Automation Corp provides professional business consulting, digital marketing strategy, CRM setup, workflow automation, platform integration, process improvement, technology-assisted implementation, and project development services. Because these services involve time, planning, analysis, strategy, labor, evaluation, preparation, and custom work, payments are generally non-refundable once work has started. 2. Discovery, Consulting, and Analysis Fees Payments for discovery sessions, business assessments, marketing reviews, project analysis, requirements gathering, workflow reviews, CRM planning, automation planning, consulting, strategy sessions, feasibility reviews, audits, or planning work are non-refundable once scheduled, delivered, started, or partially completed. These services are billed for professional time, expertise, evaluation, and preparation, regardless of whether the client later decides to continue with a larger project. 3. Deposits and Initial Payments Deposits, onboarding payments, initial project payments, reservation fees, or first milestone payments are used to reserve resources, begin planning, allocate development time, and initiate project work. Unless otherwise stated in writing, these payments are non-refundable once the project has been accepted, scheduled, or started. 4. Milestone Payments For projects divided into milestones, each milestone payment covers the work, planning, development, consulting, or deliverables associated with that specific stage. Once a milestone has begun, been delivered, partially delivered, or made available for review, the related payment is non-refundable. 5. Client Delays or Cancellations If a client delays, pauses, abandons, or cancels a project after payment has been made, Cognivance Automation Corp may retain amounts already paid for work performed, time reserved, resources allocated, and administrative preparation. Any potential credit, partial refund, or rescheduling is at the sole discretion of Cognivance Automation Corp and must be approved in writing. 6. Scope Changes Refunds will not be issued because of a client’s change of mind, change in business direction, internal disagreement, funding issue, delayed response, or request to change the project scope after payment. Additional work outside the original scope may require a new proposal, invoice, or milestone payment. 7. Third-Party Costs Payments made to third-party providers, platforms, vendors, hosting companies, APIs, software tools, payment processors, or external service providers are not refundable by Cognivance Automation Corp. If a third-party vendor offers a refund, that refund will be subject to the vendor’s own policies. 8. Payment Processing Fees Payment processing fees, banking fees, card fees, ACH fees, chargeback fees, platform fees, and transaction fees may be non-refundable. If a refund is approved, such fees may be deducted from the refunded amount. 9. Refund Requests Refund requests must be submitted in writing to: contact@cognivanceautomation.com The request should include: Client name Company name Invoice or payment reference Payment date Reason for the request Supporting details Submitting a refund request does not guarantee approval. 10. Approved Refunds If a refund is approved, it will be processed using a method determined by Cognivance Automation Corp. Processing times may vary depending on the payment method, bank, or payment processor. 11. No Refund for Completed Work No refund will be issued for completed work, delivered consulting, submitted analysis, approved milestones, provided recommendations, completed documentation, delivered software components, or services already performed. 12. Contact For refund-related questions, contact us at: Cognivance Automation Corp Email: contact@cognivanceautomation.com

4. Project Terms

Project Terms Last Updated: May, 01 2026 These Project Terms apply to business consulting, digital marketing strategy, CRM setup, workflow automation, lead generation systems, customer follow-up automation, platform integration, process improvement, technology-assisted implementation, and related project services provided by Cognivance Automation Corp. These terms work together with any proposal, invoice, statement of work, written agreement, or project confirmation provided to the client. 1. Project Scope The project scope may include consulting, planning, marketing strategy, CRM setup, workflow design, automation planning, configuration, platform integration, lead capture systems, customer follow-up systems, reporting, documentation, implementation, testing, or support.
Only the items clearly listed in the accepted proposal, invoice, agreement, or written confirmation are included in the project. Any feature, service, revision, platform, integration, or deliverable not specifically included may require additional approval and payment. 2. Discovery and Requirements Before development or implementation, Cognivance Automation Corp may perform discovery, analysis, requirements gathering, technical evaluation, workflow review, or system planning. This stage helps define the project structure, business needs, technical risks, required tools, estimated timeline, and potential deliverables. Discovery does not guarantee that a full project will proceed unless both parties agree to the next stage. 3. Milestones Projects may be divided into milestones. Each milestone may include a specific set of deliverables, technical tasks, consulting work, or implementation steps. Work on a milestone may begin after the related payment is received and the required client information is provided. Milestone timelines may depend on client responsiveness, third-party access, technical complexity, and approval cycles. 4. Client Approvals The client is responsible for reviewing deliverables, providing feedback, and approving work in a timely manner. Delays in feedback, missing information, or delayed approvals may extend the project timeline. If no response is received within a reasonable period after delivery or review request, the work may be considered accepted for purposes of continuing the project. 5. Revisions Reasonable revisions may be included only when specifically stated in the proposal, invoice, or project agreement. Revisions must relate to the original approved scope. New features, major design changes, new integrations, new workflows, additional automation logic, or changes in business direction may require a separate quote or milestone. 6. Out-of-Scope Work The following may be considered out of scope unless specifically included in writing: New features not previously approved Additional platform integrations Major workflow redesigns Additional user roles or dashboards Advanced AI logic not included in the original scope Data migration Legal compliance review Cybersecurity audits Ongoing maintenance Hosting costs Third-party software costs Emergency support Post-launch optimization Additional content creation not included in the approved scope Additional branding or marketing services not included in the approved scope Additional campaign management beyond the approved service package Additional social media management beyond the approved service package Additional CRM workflows, automations, or integrations not included in the approved scope Out-of-scope work may require a separate invoice, agreement, or milestone. 7. Third-Party Platforms and Access Some projects may require access to third-party platforms such as CRMs, payment processors, cloud providers, APIs, hosting accounts, automation tools, email platforms, analytics tools, or business systems. The client is responsible for providing authorized access and ensuring that third-party accounts are active, compliant, and properly configured. Cognivance Automation Corp is not responsible for third-party platform limitations, rejected accounts, API restrictions, downtime, policy changes, or approval delays. 8. Timeline Any timeline provided is an estimate unless specifically stated as a fixed deadline in a signed written agreement. Timelines may change due to: Client delays Scope changes Technical issues Third-party provider delays Missing access Additional requested features Testing requirements External dependencies
9. Testing and Delivery Deliverables may be tested internally before delivery. The client is responsible for reviewing the delivered work and reporting any issues within the review period provided. Issues related to the approved scope may be corrected as part of the project. New requests or changes outside the approved scope may require additional billing. 10. Ownership and Usage Rights Ownership or usage rights for final deliverables depend on the specific agreement and full payment of all required amounts. Until full payment is received, Cognivance Automation Corp may retain ownership, restrict access, pause delivery, or withhold final files, credentials, systems, or documentation. Cognivance Automation Corp retains ownership of reusable frameworks, internal methods, templates, know-how, processes, libraries, and proprietary development approaches unless otherwise agreed in writing. 11. Support and Maintenance Support, maintenance, monitoring, updates, optimization, bug fixes, or ongoing technical assistance after project delivery are not included unless specifically stated in writing. Post-launch support may be offered under a separate maintenance agreement, hourly arrangement, monthly retainer, or new project milestone. 12. Payments and Work Suspension Work may be paused if payment is late, access is missing, the client becomes unresponsive, or required approvals are delayed. Cognivance Automation Corp is not responsible for project delays caused by non-payment, missing information, or client-side inaction. 13. Confidentiality Both parties agree to protect confidential project information, including business processes, technical systems, client data, strategy, credentials, documentation, pricing, and internal communications. 14. No Guarantee of Platform Approval or Business Results Cognivance Automation Corp may assist with technical development, automation, integrations, workflows, and system implementation. However, we do not guarantee approval by third-party platforms, payment processors, app stores, banks, vendors, or external systems. We also do not guarantee specific revenue, sales, profits, customer growth, cost savings, or operational results unless expressly stated in a signed agreement. 15. Project Termination Either party may request to terminate a project in writing. Amounts already paid may be retained for work performed, time allocated, planning completed, deliverables prepared, and resources reserved. Any unpaid balance for completed or in-progress work remains due. 16. Contact For project-related questions, contact us at: Cognivance Automation Corp Email: contact@cognivanceautomation.com